Troubleshooting (Prime)

Oh no 😭 – If you are experiencing connection issues with your router please do the following checks first: Make sure your account is up…

Yikes 😟 we know how frustrating slow speeds can be and we will work as fast as possible to try and solve the issue. Please…

If you have forgotten your password, do not worry, our support team is on hand to help reset it for you. We know that passwords…