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Frequently Asked Questions
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Getting Started
All you need to know to start your ikeja journey – welcome!
How do I sign up?
Want ikeja internet installed in your home? Moja! Getting connected is quick and easy:
Option 1: Sign up online
- Visit our online sign-up portal at go.ikeja.co.za.
- Enter your address and we’ll check your coverage instantly.
- Follow the prompts — we’ll handle the rest over WhatsApp!
Option 2: Sign up in person
Prefer face-to-face? Visit the ikeja office closest to you — find all locations here.
Bring along:
- A copy of your ID
- Proof of address
Option 3: Sign up with an ikeja Agent
You can also sign up through one of our verified ikeja agents. The agent will take you through the process on their official agent profile, which works the same way as our online system.
⚠️ Important:
Only use agents who carry official ikeja identification cards.
- All legitimate agents wear ikeja-branded uniforms.
- They will provide their company ID and logged job reference number.
You’ll receive your official ikeja number immediately after payment.
Within 24 hours, our team will call you to schedule your installation date.
Installations are typically completed within 1–7 days, depending on how busy your area is.
When will I be installed?
You’ve signed up and made your payment — nice one!
Once your payment is confirmed, our installation team will contact you within 24 hours to schedule your install.
Installations usually take place within 1–7 days after sign-up, depending on how busy your area is.
We’ll call you to confirm your location and preferred installation date, and keep you updated every step of the way via WhatsApp.
My ikeja Account
Accessing your ikeja Prime account.
How do I log in to my account?
Logging into your account to settle your monthly premium is a piece of cake 🎂
To log in simply click on this payment link: payment.ikeja.co.za or type it in payment.ikeja.co.za.
You will see the payments landing page, now all you have to do is log in with your username and password, which can all be found on your router.
- Your username is your Ikeja number (for example “ikeja 3000”).
- Your password is the same eight-digit password you use to connect to your router (for example 67XH56DF).
If you’ve forgotten your password contact the support team and we will help you reset it.
After logging in, this is what your account page will look like. Now you can choose a payment method that suits you.
How do I use my Prime router?
You’ve made payment and now you are ready to surf the internet, nice!
As long as there is coverage in your area, we can install your Prime connection in the comfort of your own home or set up a connection for your business.
Can I connect devices to my router via a cable?
Yep, you can — you will need an Ethernet cable to connect the access point to the router. The cable should be inserted into a LAN port on the router and into the main Ethernet port on the access point. Please do not switch cables around; our installers will show you where the cable should be connected.
How do I connect my TV to my Prime Router?
Keen to Netflix and chill? You can connect to Ikeja Prime via cable or wirelessly, depending on how Smart your TV is. Please refer to the TV user manual for a step-by-step guide.
How many devices can I connect to my router?
We recommend connecting six devices at a time to consider the speed.
How do I upgrade/downgrade my package?
Got the need for more speed? No problem!
A package upgrade/downgrade is immediate on a monthly cycle and you can do that once a month before but no later than the day your subscription payment is due. Please contact our support team should you want to increase or decrease your speed.
How do I change my details on the account?
We all go through changes in life; you may have switched to a new phone, changed your email account to sound more professional or even upgraded your surname.
Whatever the change is, chat to our support team via our support lines and we will be able to make changes to your account whenever you need to.
We will ask a few security questions to make sure we are changing the details at the request of the account owner.
Account Payments
Everything you need to know about how to make payments for your Prime account.
What is my billing cycle?
As an ikeja Prime or Wave/Speed household user, your service runs on a monthly prepaid cycle.
This means your payment covers access from the 1st day of the month to the last day of the month, or from your installation date until the end of that month.
Payments should be made before the 1st of each month, which serves as the cut-off date for continued connection.
If you’re installed partway through a month, we’ll apply a pro-rata adjustment to your first payment.
What does “pro-rata” mean?
“Pro-rata” means we only charge you for the portion of the month you actually use when you first get connected.
Example:
If your Wi-Fi is installed on the 20th, and you’ve already paid the full monthly fee of R350 on sign up, or you received the first month free, we’ll carry over the unused 10 days (worth R117) to your next month’s balance.
So, you’ll effectively start the next month with R233 due instead of R350.
(Calculation: 10 ÷ 30 × 350 = R117 → R350 – R117 = R233)
What happens if I pay after the 1st?
You must make payment before the 7th of the month you are paying for.
If you can’t make payment before the 7th, please contact support so we can assist before your service is suspended.
What if my account is in arrears?
If your account is in arrears, you’ll need to pay:
- The remaining pro-rata balance for the current month’s service, and
- The full payment for the upcoming month.
This ensures your service is brought up to date and your slot on the network is secured.
Example:
You missed your October payment, and it’s now November 16th.
To reconnect, you’ll need to pay:
- The pro-rata balance for November (for example, half the month’s service — around R175 if your monthly fee is R350), plus
- Your full December payment (R350).
In total, you’d pay R525 to bring your account back up to date and restore your connection.
If your account remains unpaid for two full months, it will be handed over to collections, In some cases, we may need to uninstall your equipment to free up network slots for paying customers.
How do I make my monthly payment?
It’s the end of the month — time to top up your Wi-Fi! Don’t stress, you’ve got three easy ways to make your payment straight from your account home page:
1. Pay with a Voucher
Buy any one of these five voucher types:
- ikeja Voucher — from Kazang
- EasyPay Voucher — from Kazang
- 1Voucher — from Flash outlets (spaza shops, Pep, Shoprite, Ackermans)
- Blu Voucher — from Blu Label spaza shops
- Easy Load Voucher — from Shop2Shop spaza shops
Then simply:
- Log in to your account
- Enter your voucher number in the “Load voucher” field
- Click Submit — and you’re connected!
2. Pay via Pay by Bank or Capitec Pay
- Log in to your account
- Click “Pay via Pay by Bank”
- Select your bank and follow the secure authentication steps
Fast, safe, and instant — no card needed.
3. Pay with Credit or Debit Card
- Log in to your account
- Click “Pay via Credit Card Now”
- Enter your amount and complete the secure gateway details
- Hit Pay Now! and you’re done
Hotspot Vouchers
All you need to know about our hotspot vouchers.
Where do I load a voucher?
Got your voucher? Awe! Follow these quick steps to get connected:
- Connect to any ikeja hotspot.
- You’ll be automatically redirected to the Ikeja login page.
- If not, go to login.ikeja.co.za (remember — no “www”).
- If not, go to login.ikeja.co.za (remember — no “www”).
- Enter your voucher PIN under “Load a Voucher.”
- Once your voucher loads, you’ll see a timer showing your remaining hours.
- Click “Go Online” — and enjoy surfing with ikeja Wi-Fi! 🌊
Troubleshooting (Prime or Wave / Speed Router)
A quick guide to troubleshooting Prime or Wave related issues.
Troubleshooting (Hotspot)
A quick guide to troubleshooting hotspot related issues.
Contacting Customer Support
Here’s how to get in touch with the customer support team – we are here to help!
