Introduction
This Ikeja Wireless PTY Limited (“Ikeja”) Privacy Notice explains how your personal information (“Personal Information”) is collected, used, and disclosed by Ikeja and its affiliates or partners. Personal Information refers to any identifiable data about a living individual or entity, such as contact details, financial information, online identifiers, and any other information that could identify you. This Privacy Notice also explains how you can access and update your Personal Information.
Purpose of This Notice
In compliance with the Protection of Personal Information Act (POPIA), this Privacy Notice details how Ikeja handles your Personal Information. It outlines when we are required to seek your consent to process your Personal Information, as well as situations where we may process such information for contractual or legal purposes.
Application of The Privacy Notice
This Privacy Notice applies to all users of Ikeja’s websites, mobile applications, and services. It covers both online and offline interactions, ensuring that we comply with POPIA across all channels.
Collection of Personal Information
We collect various types of Personal Information depending on how you interact with us. This includes:
- Contact information: Name, address, email, phone number.
- Demographic details: Date of birth, gender, marital status, and location.
- Device and usage data: IP addresses, browsing history, and mobile device information.
- Payment and financial details: Credit or debit card information.
- Communications: Correspondence with customer support, emails, and service usage history.
Sources of Personal Information
Personal Information is collected from:
- Direct interactions with our websites, apps, or social media channels.
- Communications through email, phone, or instant messaging.
- Participation in contests, surveys, or promotions.
- Customer service interactions and advertising engagement. We may also collect Personal Information from third parties, including service providers, partners, or publicly available sources.
Use of Personal Information
Your Personal Information is used for various legitimate purposes, including:
- Managing your account and providing the services you’ve requested.
- Sending important service updates or marketing communications (with your consent).
- Improving our services based on analysis of your preferences and usage.
- Complying with legal obligations or protecting against fraud and unauthorized access.
Disclosure of Personal Information
We may share your Personal Information with:
- Third-party service providers: Payment processors, IT support services, marketing platforms.
- Legal entities: When required by law, during legal proceedings, or for fraud prevention.
- Affiliates and partners: To help us deliver or enhance services, provided data protection agreements are in place. Ikeja will ensure that your Personal Information is only shared with entities that have appropriate safeguards in place, ensuring your data is protected.
Storage and Transfer of Personal Information
Your Personal Information may be transferred to countries outside of South Africa where data protection standards may differ. However, we implement strict data protection measures to ensure your data is secure. We also store your data in secure environments, both physically and electronically.
Retention of Personal Information
Ikeja will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. We have detailed retention policies that specify how long certain data types will be kept, and once the retention period expires, the data will be securely deleted or anonymized.
Accessing and Updating Personal Information
You have the right to request access to your Personal Information, correct inaccuracies, or request deletion of outdated information. Please contact accounts@ikeja.co.za or call +2721 741 1311 for assistance. Proof of identity will be required before any request can be processed.
Children’s Privacy
Ikeja does not knowingly collect or process Personal Information from individuals under the age of 18. If we become aware that such information has been inadvertently collected, we will take steps to delete it promptly.
Contact Details
For any inquiries or complaints about this Privacy Notice, you may contact Ikeja’s Information Officer:
- Email: accounts@ikeja.co.za
- Phone: +2721 741 1311
- Physical Address: 218 Roan Crescent, Corporate Park North, Randjespark, Midrand, 1685
Should you believe that Ikeja has not adhered to this Privacy Notice or processed your Personal Information in a manner that is not in compliance with POPIA, you have the right to lodge a complaint with the Information Regulator at complaints.IR@justice.gov.za.
