Yikes 😟 we know how frustrating slow speeds can be and we will work as fast as possible to try and solve the issue. Please contact the support team and before doing so, prepare yourself to run a speed test while on the line with us.
How do I prepare myself for a speed test?
A speed test will show us your upload and download speed. In order for us to run a speed test we need you to disconnect all of your devices except the device from which we will run the speed test on. The device that will be put through a speed test must be connected to the internet.
